Caleyo Wellness

Legal

Cancellation policy

Returns for retail products, and the 24-hour window for changing an appointment.

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Return policy for skincare products and supplements

At Caleyo Wellness, we stand by the quality of our medical-grade skincare and supplements and strive to ensure customer satisfaction. Due to the nature of these products, our return policy is as follows.

This policy applies to both in-person and online purchases. By scheduling an appointment with Caleyo Wellness, you agree to these terms.

  • All sales are final. Due to safety, hygiene, and quality control, we do not accept returns or exchanges on Nutrafol and Thorne supplements, or on Rejuvi, SkinBetter Science, Obagi, AnteAGE, and PCA Skin products.
  • Damaged or defective products: if you receive a damaged or defective product, contact us within 48 hours of receiving your order for a replacement or store credit.
  • Order issues: if you receive an incorrect item, notify us within 48 hours, and we will ensure the correct product is sent to you.
  • Allergy or adverse reactions: if you experience an allergic reaction, discontinue use immediately, contact us, and return to the office for evaluation. While we cannot process returns, we may offer store credit on a case-by-case basis.
  • For product-related concerns, contact us at (212) 547-9462 or [email protected].

Appointment cancellation and no-show policy

At Caleyo Wellness, we value our clients' time and strive to provide exceptional service. To ensure efficient scheduling, we have the following cancellation and no-show policies.

By scheduling an appointment with Caleyo Wellness, you agree to these terms.

  • 24-hour cancellation policy: we kindly ask that you cancel or reschedule your appointment at least 24 hours in advance to avoid fees.
  • Late cancellations and no-shows: if you fail to cancel within 24 hours of your appointment or do not show up, a $99 fee will be charged.
  • Applicable appointments: the $99 cancellation and no-show fee applies to initial consultations, skin analysis, and body composition analysis sessions.
  • Credit card on file: to secure an appointment, all clients must add a credit card when booking.
  • For policy questions, contact us at (212) 547-9462 or [email protected], 120 East 56th Street, Suite 920, New York, NY 10022.
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